Help Center

Click the 'Sign Up' button in the top right corner. Enter your email, create a password, and follow the onboarding steps to set up your health profile. It takes less than 2 minutes!

All new users get a 5-day free trial with full access to Pro features. No credit card is required to start. You can cancel anytime during the trial period.

During onboarding, you'll be asked about your health goals, dietary preferences, and any underlying health conditions. This helps our AI provide personalized recommendations.

Our AI analyzes nutritional patterns, ingredient quality, and known health impacts to classify foods into 'Use', 'Limit', or 'Avoid' categories. It considers factors like sugar content, saturated fats, sodium levels, and your specific health conditions.

Our AI is trained on thousands of nutritional data points and achieves over 90% accuracy in food classification. However, it's designed as a supportive tool, not a replacement for professional medical advice.

Yes! The AI personalizes recommendations based on your health profile, including conditions like diabetes, hypertension, heart disease, and food allergies. You can update your health profile anytime.

Your health score is calculated based on the proportion of healthy vs. high-risk foods in your logs over time. It factors in nutrient density, meal balance, and adherence to your health goals. The higher your score, the better your dietary choices.

Yes! Small consistent changes—like reducing processed foods, increasing whole foods, and staying hydrated—can significantly improve your score within 2-3 weeks of consistent tracking.

The app tracks calories, macronutrients (protein, carbs, fats), micronutrients (vitamins, minerals), food risk levels, meal timing, and hydration. Premium users get additional insights like blood sugar impact and heart health indicators.

Premium includes unlimited meal scans, advanced AI analysis, complete macro tracking, health condition insights, personalized recommendations, AI health coach, blood sugar tracking, heart health monitoring, weight management tools, and 24/7 priority support.

Yes. You can cancel anytime from your account settings. You'll keep access until your billing period ends. There are no hidden fees or cancellation penalties.

Yes! We offer organization plans for families, health coaches, and corporate wellness programs. Check our Pricing page for enterprise options with volume discounts.

Absolutely. We use enterprise-grade encryption (AES-256) for all data in transit and at rest. We're fully compliant with HIPAA and GDPR regulations. Your health data belongs to you, and we never share it with third parties without your explicit consent.

Your data is used exclusively to provide personalized nutrition insights and improve our AI models. We anonymize all data used for model training. You can export or delete your data anytime from your account settings.

Yes. You can request full data deletion from your account settings. We'll remove all your personal data, meal logs, and health information within 30 days.

You can reach our support team via the Contact page, email at support@fadeyy.com, or through the in-app chat feature. We typically respond within 24 hours.

Click 'Forgot Password' on the login page. You'll receive a password reset link via email. If you don't see it, check your spam folder or request a new link.

First, try refreshing the page or restarting the app. If the issue persists, clear your browser cache or app data. For recurring issues, please contact our support team with details about the problem and your device information.